Politique de remboursement

Returns

We accept returns on eligible items within 14 days of delivery.

To qualify for a return, items must be:

  • Unworn

  • Unwashed

  • In original condition

  • With original tags and packaging

Items that do not meet these conditions may be rejected and returned to the customer.

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Sale items

  • Limited releases

  • Pre-order items

  • Accessories

  • Gift cards

All final sale items are clearly marked on the product page.

Exchanges

We offer exchanges for eligible items within 14 days of delivery.

To qualify for an exchange, items must be:

  • Unworn

  • Unwashed

  • In original condition

  • With original tags and packaging

Customers are responsible for return shipping costs when sending the item back for an exchange.

Once the returned item is received and inspected, we will ship the replacement item.

Exchanges are subject to product availability. If the requested item or size is unavailable, we may offer store credit or refund.

If the exchange is due to a defective or incorrect item, we will cover the shipping costs.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.

Include:

  • Your order number

  • Photos of the item

  • Photos of the packaging

We will review the issue and provide a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method.

Please allow 5–10 business days for your bank or credit card provider to process the refund.

No Refund Situations

We are unable to offer refunds or replacements for:

  • Items returned after the 14-day return window

  • Worn, washed, or damaged items

  • Packages marked as delivered by the shipping carrier

  • Orders with incorrect addresses entered at checkout

Return Instructions

To initiate a return, please contact our support team with:

  • Your order number

  • The item you wish to return

  • The reason for the return

Return instructions will be provided once your request is approved.

Order Cancellations

Orders cannot be canceled once they have been processed or shipped.